FAQs
What is the refund policy?
We have a 1 year warranty with all our drink bottles. If a defect is to occur within a year, a new product will be delivered to you.
What happens if my charging cable breaks?
If the charging cable provided to you breaks, you can use any other USB-C cable as a replacement.
How long will it take to receive my product?
We aim to ship out every order in 1-2 business days from the time of purchase. Shipping times may vary depending on your location.
Can I get dirty water from anywhere and be able to drink it after it has been sterilized?
Our product acts to sterilize and kill 99% of bacteria and viruses present in the bottle . However, our product is not a filter and can not remove dirt or other substances from the liquid that is within the drink bottle.
Will you have any other colours or sizes in stock?
We are currently working to expand our product list. If you have any suggestions or queries, feel free to send us a message.
email: mosshydration@gmail.com
instagram: mosshydration